Clerical ResumeFree: edit with wordJoe Thurston8322009-03-28T18:06:00Z2009-04-01T19:24:00Z13522008164235611.8106John Doe202 Oak Ridge LaneTerre Haute, Indiana 47804(888) 555-1234R0lGODlhzAEKAMT/AMDAwP39/fv7+/r6+vn5+fT09OHh4dnZ2djY2NbW1rGxsZycnJiYmJSUlHx8 fHd3dwAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAACH5BAEA AAAALAAAAADMAQoAQAX/ICCOZGmeaKqubOu+cCzPdG3feK7vfO//wKBwSCwaj8ikUjY4LByPqHRK rVqv2Kx2y+16v+CweEwum8/otHrN/joWhwFkTq/b7/i8fs/v+/+AgYKDhIWGh4iJiouMjY6FCQgG BQEAAQUGCAmbnJ2en6ChoqOkpaanqKmqq6ytrq+wsbKztLW2qZKUj7u8vb6/wMHCw8TFjgQEApXG zM3Oz9DR0tPFDQwKBgIAAgYKDA3g4eLj5OXm5+jp6uvs7e7v8PHy8/T19vf4+fr77tfZIgEEIBtI sKDBgwgTKlzIsKHDhxAjSpxIsaLFixgzatzIseNEZUtCihxJsqTJkyiNAoQAADs= OBJECTIVEClerical PositionSKILLS • Well developed customer service skills • Professional receptionist support skills• Knowledge of office equipment (copier/fax • Strong understanding of alphanumeric filing• Proficient data entry skills • Familiar with Windows 98, Word and ExcelEXPERIENCE Court House, Indianapolis, IN 2001 - PresentClerical SupportMaintained switchboard operations including professionally answering switchboard, taking messages, and routing calls to the appropriate team member. Provided clerical support, assisting with faxing, filing, and copying projects. PennyrileTurnpike Authority, Henderson, KY 1999 - 2001Toll AdministratorSupervised accurate collecting of appropriate toll fees from highway motorist. Provided high quality customer satisfaction when interacting with various highway motorists. Reconciled station drawer against collected toll receipts with no discrepancies. Maintained and changed money machines as required. Dispatched state police when necessary, as well as processed and filed customer complaints and incident reports. Macy’s Clothing Co., Indianapolis, IN 1997 - 1999Customer Service AssociateProvided one-on-one customer assistance in the selection and purchase of merchandise that best met the client's needs. Maintained a high-level of customer satisfaction by offering dedicated and personal client care, which resulted in greater sales. Minimized customer complaints by offering expedient, as well as positive, resolutions to client issues. Also, assisted customers via telephone regarding merchandise inquiries and availability. Prepared inventory and stock reports, applied sensors to merchandise to ensure security of products from theft, reconciled register draw and sales receipts, and prepared bank deposits.EDUCATION Roosevelt High School, Indianapolis, IN 1996H.S. Diploma, Business AdministrationStudied business administration and college preparatory courses.