Hotel Clerk ResumeFree: edit with wordhttp://www.resumes-cover-letters-jobs.comJoe Thurston6182009-07-26T18:14:00Z2009-07-26T18:39:00Z14932814236330111.8106Jane Doe202 Oak Ridge LaneTerre Haute, Indiana 47804(888) 555-1234R0lGODlhzAEKAMT/AMDAwP39/fv7+/r6+vn5+fT09OHh4dnZ2djY2NbW1rGxsZycnJiYmJSUlHx8 fHd3dwAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAACH5BAEA AAAALAAAAADMAQoAQAX/ICCOZGmeaKqubOu+cCzPdG3feK7vfO//wKBwSCwaj8ikUjY4LByPqHRK rVqv2Kx2y+16v+CweEwum8/otHrN/joWhwFkTq/b7/i8fs/v+/+AgYKDhIWGh4iJiouMjY6FCQgG BQEAAQUGCAmbnJ2en6ChoqOkpaanqKmqq6ytrq+wsbKztLW2qZKUj7u8vb6/wMHCw8TFjgQEApXG zM3Oz9DR0tPFDQwKBgIAAgYKDA3g4eLj5OXm5+jp6uvs7e7v8PHy8/T19vf4+fr77tfZIgEEIBtI sKDBgwgTKlzIsKHDhxAjSpxIsaLFixgzatzIseNEZUtCihxJsqTJkyiNAoQAADs= OBJECTIVEHotel Clerk PositionSKILLS • Well developed customer service skills • Professional receptionist support skills• Knowledge of office equipment (copier/fax • Strong understanding of alphanumeric filing• Proficient data entry skills • Familiar with Windows 98, Word and ExcelEXPERIENCE Holiday Inn, Indianapolis, IN 2001 - PresentFront Desk ClerkCheck guests in and out in a timely and courteous manner. Ensure reservations are taken correctly and courteously. Available at all times to deal with guest complaints and problems. Notify Management immediately of any guest, employee, or cash concerns without delay. Supervise property staff as needed. Ensure compliance of safety and security standards. Report to Market Manager in General Manager's absence. Responsible for bank deposits in General Manager's absence. Leave all desk and office areas in a clean and neat manner.Maintained switchboard operations including professionally answering switchboard, taking messages, and routing calls to the appropriate room number. Provided clerical support, assisting with faxing, filing, and copying projects. Days Inn, Indianapolis, IN 1999 - 2001Front Desk Clerk/AssistantKept track of received data and source documents. Prepared and sorted source documents, and identified and interpreted data to be entered. Contacted originators of source documents to resolve questions, inconsistencies, or missing data. Entered alphabetic, numeric, or symbolic data from source documents into computer following format displayed on screen, and entered necessary codes. Made necessary corrections to information entered. Compiled, sorted, and verified accuracy of data to be entered. Reviewed error reports and entered corrections into computer. Transmitted entered information into database. Provided routine office support such as making copies, faxing, answering phones, prepared correspondence for mailing, and delivering and picking up correspondence. Macy’s Clothing Co., Indianapolis, IN 1997 - 1999Customer Service AssociateProvided one-on-one customer assistance in the selection and purchase of merchandise that best met the client's needs. Maintained a high-level of customer satisfaction by offering dedicated and personal client care, which resulted in greater sales. Minimized customer complaints by offering expedient, as well as positive, resolutions to client issues. Also, assisted customers via telephone regarding merchandise inquiries and availability.Prepared inventory and stock reports, applied sensors to merchandise to ensure security of products from theft, reconciled register draw and sales receipts, and prepared bank deposits.EDUCATION Roosevelt High School, Indianapolis, IN 1996H.S. Diploma, Business AdministrationStudied business administration and college preparatory courses.